Website Terms and Conditions


Website means the website
Products means the skylights or skylight accessories displayed on the Website.
We / Us / Our etc. means Supreme Skylights Pty Ltd and any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site. The information contained on this Website should not take the place of professional advice.

Product prices may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice. Product prices listed in any other websites may not be accepted. We reserve the right not to accept a price listed on a site other than our own.


The Website is made available for your use on your acceptance and compliance with these terms and conditions.  By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website. 

If you contribute to or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Products offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for loss or damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Products. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement. 

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address: contact <at>


The Supreme Skylights logo contained on this Website is the sole property of Supreme Skylights Pty Ltd. The VELUX name and the VELUX logo are registered trademarks and the sole property of the VELUX Group. Use of these trademarks is strictly prohibited except with the legal owners, written consent.

Links to external websites

This Website may contain links that direct you outside of this Website.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, its contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites. 

You may link to our articles or home page.  However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Products.  Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Products.

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Products, is governed by our Privacy Policy.  By using this Website, you are agreeing to the Privacy Policy.  To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.


All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.


Shipping Warranty

  • All products that are shipped with Pack & Send include the Pack & Send Freight plus Warranty. This means that if the product is lost or damaged during transport, a replacement product will be provided after successful completion of a warranty claim.
  • It is the purchaser's responsibility to check the product for damage or faults and notify Supreme Skylights within 7 days of delivery. We will be unable to lodge your claim after this time.
  • Supporting evidence in the form of photos of the damage or fault may be required and need to be sent to Supreme Skylights as soon as possible. Delays may successful completion of the claim.
  • As part of the warranty, you (the purchaser) will need to sign for the delivery as evidence of having received the goods. We recommend inspecting your delivery BEFORE signing.

Shipping Warranty Claims Procedure

  1. To make a shipping warranty claim, Supreme Skylight must be contacted either via email (contact <at> or by phone (1300 35 15 15), within 7 days of the date of delivery and notified of the damage or fault. The following information must be included: your name, email address, phone number, order number, tracking number and photos of the damage or fault.
  2. Supreme Skylights will contact the customer to clarify details or request additional supporting evidence.
  3. Supreme Skylight will lodge a claim with Pack & Send within 30 days of the date of delivery.
  4. Upon approval of the claim by Pack & Send, Supreme Skylights will organise a replacement product and arrange shipping. If the claim is declined, Supreme Skylights will notify the customer of the reason.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia.  Any disputes concerning this website are to be resolved by the courts having jurisdiction in Victoria.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

Supreme Skylights Pty Ltd
109 Murphy St, Wangaratta, VIC 3677
1300 35 15 15
contact <at>